Terms of Service

Provider: GREEN PHEONIX CONCEPT S.R.L., CUI 45667331 (VAT RO45667331), Trade Register No. J2022000195397, registered office Str. Principală Nr. 174, Gura Calitei, Vrancea, 627160, Romania.

These terms apply to the use of the website and the contracted services. Acceptance is implied through the use of the website or explicit through the signing of a contract.

• Performance marketing (Meta Ads, Google Ads, TikTok Ads).
• Marketing strategy & audit.
• Web development (websites, landing pages, plugins).
• Content production (social media, photography, video).
• Specific details are set out in each individual contract.

The contact form does not constitute a contract. The contract is concluded after:

1. Free audit / initial discussion.
2. Written quotation.
3. Client acceptance (signature + advance payment).

The specifications, deadlines and deliverables are defined in the individual contract.

• Prices are in RON or EUR (on request); VAT included/excluded is specified in each quotation.
• Payment: 50% advance on signature + 50% on delivery (or monthly for a retainer).
• Late payment: penalties of 0.1%/day (max. 50% of the amount due).
• Services may be suspended in the event of non-payment.

• The materials delivered (design, copy, code) become the property of the client after full payment.
• The concepts, methodologies and know-how remain the property of Green Pheonix Concept.
• We reserve the right to use the results in our portfolio / case studies, with the client's consent.

Client data is confidential (implied NDA) and is not disclosed to third parties without consent, except for legal obligations, audits or legal disputes.

Liability is limited to the value of the contract. We are not liable for:

• The performance of third-party algorithms (Meta, Google change the rules).
• The editorial decisions of platforms (bans, advertising restrictions).
• Force majeure (pandemics, war, cyberattacks).

We are liable for: our own technical errors, our own delays, proven breaches of contract.

• For consumers: 14-day right of withdrawal, in accordance with Directive 2011/83/EU.
• If performance begins immediately at the consumer's request (audit, strategy), the right of withdrawal is lost in proportion to the service performed (Art. 16(a)).
• For B2B: the right of withdrawal does not apply.

• Amicable negotiation (30 days), then mediation (optional).
• B2B: the courts of Brașov. B2C: the court of the consumer's residence.
• EU ADR: ec.europa.eu/consumers/odr.
• ANPC: anpc.ro. SAL: salro.ro.

• Individual contract: the duration specified in the contract.
• Termination: written notice 30 days in advance.
• Immediate termination: non-payment > 30 days or serious breach.

• Updates are notified by email 30 days in advance.
• Continued use of the website/services = acceptance of the changes.
• Signed contracts are not modified retroactively.

The Romanian-language version prevails in the event of a discrepancy between translations. These terms do not restrict the mandatory rights of EU consumers under their national law.

Romanian law. For EU consumers, their national law prevails on matters of mandatory protection.